Business process improvement (BPI) can be defined in many ways, including as:
In the current economic climate, business process flexibility is key to organisational survival.
The purpose of business process improvement is to meet customer demands and business goals more effectively. Successful organizations improve their efficiency, generally measured in profits, through the use of process improvement.
It can be the case that incremental change can result in a dramatic change over a period of time.
Business process improvement is an ongoing practice and should always be followed up by the analysis of tangible areas of improvement. When implemented successfully, the results can be measured in the improvement of product quality, customer satisfaction, customer loyalty, increased productivity, development skills of employees, efficiency and increased profit resulting in higher and faster return on investment.
Because BPI implementation is a project, all project management principles apply.
Reasons why you should consider Business process improvement:
Effective Business process improvement will typically generate positive results in the following two major areas:
BPI, when implemented by means of a structured methodology, helps companies to reduce their operational costs and cycle time, enhance customer service and improve the quality of their products or services.
Improving the quality of processes are critical factors in the success of any organization.
Company can waste precious resources such as money, time and opportunities when they fail to examine the processes they use to conduct their business.
The problem with process improvement is that organisations don’t focus on what the paying customer wants. Usually focus is on what managers or owners want, so they optimize around the wrong persons. All process improvement does is refocus the processes back on giving the customer what they pay for.
Business process improvement is a fundamental to business management. If you run an operation (and all businesses do, one way or another) you rely on two things:
For a company to be productive and profitable, its processes must be effective.
So, the only ways an operation can perform better are to improve its processes or its people.